Support

We're Here to Help

At Find Me a Stay, your satisfaction and peace of mind are our top priorities. If you have any questions, concerns, or need assistance with our platform, our dedicated support team is here to assist you.

Contact Information

Email Support

Phone Support

  • Customer Support Line: You can speak directly with our support team by calling us at +61261909158. Our team is available during our business hours to address your inquiries.

WhatsApp Support

  • Customer Support Line: You can us directly with our support team through WhatsApp at +61261909158. Our team is available during our business hours to address your inquiries.

FAQ

Before reaching out, you might find answers to common queries in our FAQ for Guest and FAQ for Host. We’ve compiled a list of frequently asked questions to provide you with quick and informative solutions.

  • If you are a property owner or tenant with an extra room to offer and want to make some extra income while enjoying the role of a host, you can join us.
  • If you are a business that runs hostels, offers shared accommodation services, dormitories, or even a university that accommodates students, we welcome you.
  • And not to limit it, if you are a property owner or tenant looking to lease transfer, you can also become a host.
Listing your property with FMaS is a quick and straightforward process. With just a few clicks, you can list your property yourself on FMaS. Click here to List Now. If you are a business or have multiple properties, don’t worry; simply click here.
  • Not at all! There are no charges to list your property on FMaS. It’s completely free.

Absolutely! Our dedicated Account Manager will work closely with you from the listing process to filling your rooms. Thanks to our global reach, we will make every effort to ensure your rooms are filled in no time.

Certainly! Simply click here to List Now, and in less than 5 minutes, you can list yourself. Once listed, our customer service team will review and approve it promptly.

  • Yes, you can, as long as you have permission from your landlord to sublet.
  • We have access to thousands of guests globally. We suggest uploading attractive photos of the property to generate quick interest. Additionally, creating a YouTube video tour of your house can be a great way to attract guests.
  • Yes, we will endeavor to find guests that suit your requirements. We also forward guest applications to you for your approval, allowing you to choose your guests.
  • You’re sorted! The FMaS team will handle all the necessary paperwork. If you are a business and have a specific agreement format, we can adopt it and complete the paperwork on your behalf.

Feedback

We value your feedback and are continually working to improve our platform. If you have suggestions, ideas, or feedback on how we can enhance your experience with Find Me a Stay, please don’t hesitate to share them with us. Your insights are invaluable in making our service even better.

Privacy and Security

Your privacy and security are important to us. To learn more about how we handle your data and protect your information, please review our Privacy Policy and Terms and Conditions.

Report Issues

If you come across any issues, errors, or incidents on our platform that you’d like to report, please let us know. Our team takes all reports seriously and will investigate and resolve issues promptly. You can report issues by sending an email to hello@findmeastay.com.

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